LEARNING OUTCOMES
The Student Will
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| A | 1 | Construct, configure, upgrade and maintain a PC system |
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| A | 2 | Install and configure various computer peripheral devices, including printers and modems and multimedia devices |
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| A | 3 | Install, configure and maintain a LAN |
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| P | 4 | Install, configure, upgrade and maintain Microsoft Windows operating systems and diagnose and resolve problems using MS Windows system tools |
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| P | 5 | Diagnose and resolve problems related to PC systems, printers and printing, and LAN connectivity, applying a customer-oriented approach |
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| A | 6 | Explain the specialised functions of the network server and the conditions required for ensuring network server security |
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| A | 7 | Utilise relevant workplace safety and environmental standards during computer maintenance |
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| A | 8 | Provide computer hardware and software support based on a set of standard and systematic diagnostic principles |
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| > | Constructing, configuring, upgrading and maintaining a PC system includes: |
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| - | Understanding and converting between base numbering systems |
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| - | Explaining Boolean operations |
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| - | The computer case and power supply |
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| - | Motherboard installation |
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| - | Expansion slots, RAM sockets and RAM |
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| - | Floppy drive, hard drive, DVD and CD-ROM |
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| - | Video card |
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| - | System booting (BIOS/ROM) |
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| - | Explaining operating system fundamentals |
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| - | Demonstrating the use of DOS commands |
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| - | Creating a DOS boot disk |
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| - | Managing system memory in the operating system |
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| > | Installing, configuring, upgrading and maintaining Microsoft Windows operating systems and diagnosing and resolving problems using MS Windows system tools includes: |
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| > | Preparation of the Hard Drive using FDISK and FORMAT |
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| > | Installing the Windows 9x, Windows 2000 and Windows XP operating systems |
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| > | Installing drivers and creating a startup disk |
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| > | Demonstrating the use of the Desktop environment and the basic features of Windows |
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| > | Creating user accounts, assigning permissions and creating an Emergency Repair Disk (ERD) in Windows 2000 |
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| > | Using the Windows XP Start Menu and Windows Explorer |
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| > | Using simple file sharing |
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| > | Setting up print sharing capabilities |
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| > | Demonstrating the use of the Remote Desktop Connection |
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| > | Enabling the Internet Connection Firewall |
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| > | Using the ScanDisk and Defrag utilities |
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| > | Identifying Power-On Self-Test (POST) errors |
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| > | Booting into Safe Mode |
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| > | Using the Windows 2000 Recovery Console |
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| > | Demonstrating the Windows Registry Backup and Recovery |
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| > | Editing text and managing files |
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| > | Diagnosing and resolving problems related to PC systems, printers and printing, and LAN connectivity applying a customer-oriented approach includes: |
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| - | Describing the techniques involved in effectively diagnosing and fixing computer problems |
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| - | Using diagnostic software to troubleshoot computer problems and to help prevent potential system failures |
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| - | Troubleshooting the various Windows operating systems |
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| - | Troubleshooting the NIC using the Ping command |
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| - | Troubleshooting printers; e.g. recognising and clearing paper jams and replacing ink cartridges |
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| - | Describing various virus types |
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| - | Implementing anti-virus protection |
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| > | The specialised functions of the network server and the conditions required for ensuring network server security will be explained in terms of: |
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| - | The purpose and application of RAID |
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| - | Adding hardware; e.g. processors and harddisks |
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| - | Upgrading server components |
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| - | Basic Disk-to-Dynamic Disk conversion |
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| - | Physical security of the server |
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| - | Uninterruptible Power Supplies (UPS) |
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| - | Environmental requirements; e.g. temperature and humidity |
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| > | The application of relevant workplace safety and environmental standards during computer maintenance will include: |
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| > | Explaining Electrostatic Discharge (ESD) |
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| > | Demonstrating the use of the precautions necessary to avoid ESD |
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| > | Explaining and demonstrating safe practices related to the mains power supply |
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| > | Keeping the work space clean and tidy |
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| > | Environmental requirements; e.g. cleanliness, temperature and humidity and lighting |
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| > | Disposal of hazardous material |
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| > | Using material safety and data sheets (MSDS) |
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