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R | 1.1 | Define the term of management. |
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| 1.2 | Identify the types of managers. |
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| 1.3 | Identify the steps in the management process. |
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| 1.4 | Discuss management theory within an historical perspective (scientific management). |
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| 1.5 | Discuss the usefulness of management theory to practising managers. |
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| 1.6 | Explain the meaning of concepts and models. |
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| 1.7 | Identify the major ways information technology has affected managers. |
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C | 1.8 | Explain how problems of information system performance can be solved by management involvement in IS planning and control. |
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| 1.9 | Explain how information technology is affecting the structure and activities of organisations. |
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R | 2.1 | Discuss the decision making process and its relationship to planning. |
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| 2.2 | Identify the steps in the planning process. |
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| 2.3 | Identify the different types of plans and highlight differences between them. |
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| 2.4 | Identify the purpose and nature of the business plan. |
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| 2.5 | Describe some of the more common planning techniques. |
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| 2.6 | Identify how control relates to the other management functions of planning, organising and directing. |
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| 2.7 | Define ISO 9000. |
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| 2.8 | Identify the five documents of the ISO 9000 standards. |
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| 2.9 | Discuss the meaning of ISO 9000 to a business and describe why organisations are required to comply. |
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| 2.10 | Define Quality Control Circle and its relationship to performance within an organisation.
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R | 4.1 | Describe the part human resource management plays in influencing organisational performance. |
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| 4.2 | Describe how organisations acquire, retain, maintain and develop human resources. |
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| 4.3 | Identify how human resource management relates to the other management functions of planning, organisation and controlling. |
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| 4.4 | Describe how a number of New Zealand organisations manage their most valuable resource (people). |
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| 4.5 | Define motivation. |
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| 4.6 | Describe the main motivational theories (i.e. Maslow’s Hierarchy of Needs, the two factor theory, equity theory, expectancy theory). |
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| 4.7 | Define leadership. |
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| 4.8 | Identify the basis of power which give leaders the ability to influence others. |
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| 4.9 | Distinguish between leaders and managers. |
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| 4.10 | Discuss the psychological consequences of overwork. |
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| 4.11 | Identify related problems of new technology and social isolation.
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