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| | - Characteristics of groupware |
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| | - Categories of groupware: |
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| | - Messaging systems |
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| | - Group Decision Support Systems |
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| | - Co-ordination Systems (workflow) |
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| | - imaging |
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| | - Time/task management and scheduling |
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| | - Multi-user editors |
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| | - Knowledge management |
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| > | Messaging Groupware Systems |
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| | - Overview of technology that supports groupware |
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| | - The internet as Groupware |
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| | - Messaging systems |
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| > | Workflow Systems |
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| | - Define a workflow system |
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| | - Advantages & disadvantages of business workflow systems as implemented in groupware software |
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| | - The importance of awareness and modelling of workflow in business |
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| | - Workflow flowcharts |
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| > | Group Decision support Systems |
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| | - Definition of a GDSS and examples |
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| | - Decision making face to face |
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| | - Production blocking |
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| | - Evaluation apprehension |
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| | - Research into the effect of factors affecting outcomes: (distance, number of participants, organisations involved) |
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| | - Overview of technology required |
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| | - Approaches to decision making (Nominal group technique, Delphi) |
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| | - The affect on group dynamics |
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| > | Multi-user Editing |
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| | - Groupware document imaging systems and document management |
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| | - Multi-user editing software (e.g. Lotus Word Pro) |
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| | - Time management and scheduling applications |
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| | - Critical success factors for introduction: Executive ‘’champion’’, User driven, initial investment, speedy implementation of initial projects.
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