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| 2.1 | Feedback in Systems |
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| 2.2 | Input, Transformation, Output and Control - Management as a controlling factor. |
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| 2.3 | Including Information Processing as a function of the model |
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| 2.4 | Deriving the conceptual model from the physical model |
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| 2.5 | Using the conceptual model to identify information needs in the firm. |
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| 2.6 | Analysis of the Firm in the Systems Context. |
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| 2.6.1 | The general systems approach to business problem solving: |
| | - Defining the Problem |
| | - Gathering data to describe the problem |
| | - Identifying alternative solutions |
| | - Evaluating the alternatives |
| | - Selecting the best alternative |
| | - Implementing the solution |
| | - Following up to ensure the solution has the desired effect |
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| 2.7 | The firm as an open system. |
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| 2.8 | Identify the subsystems which make up the firm. |
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| 2.9 | Reduce the firm to a model based on the information which identifies each subsystem. |
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