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| | - Characteristics of groupware |
| | - Categories of groupware: |
| | - Messaging systems |
| | - Group Decision Support Systems |
| | - Co-ordination Systems (workflow) |
| | - imaging |
| | - Time/task management and scheduling |
| | - Multi-user editors |
| | - Knowledge management |
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> | Messaging Groupware Systems |
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| | - Overview of technology that supports groupware |
| | - The internet as Groupware |
| | - Messaging systems |
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> | Workflow Systems |
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| | - Define a workflow system |
| | - Advantages & disadvantages of business workflow systems as implemented in groupware software |
| | - The importance of awareness and modelling of workflow in business |
| | - Workflow flowcharts |
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> | Group Decision support Systems |
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| | - Definition of a GDSS and examples |
| | - Decision making face to face |
| | - Production blocking |
| | - Evaluation apprehension |
| | - Research into the effect of factors affecting outcomes: (distance, number of participants, organisations involved) |
| | - Overview of technology required |
| | - Approaches to decision making (Nominal group technique, Delphi) |
| | - The affect on group dynamics |
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> | Multi-user Editing |
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| | - Groupware document imaging systems and document management |
| | - Multi-user editing software (e.g. Lotus Word Pro) |
| | - Time management and scheduling applications |
| | - Critical success factors for introduction: Executive ‘’champion’’, User driven, initial investment, speedy implementation of initial projects.
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