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Prescription:GW300 Groupware

Aim of Module To enable students to gain an understanding of groupware applications, and to be able to implement a groupware system.

Credits 7

Knowledge Assumed From SF100 Software Fundamentals
SO100 Systems Overview

Suggested Time 70 student learning hours

Prescription Expiry Date Nov 2002


Level and Assessment Schedule
TopicsHighest
Skill Level		Suggested
Assessment
Percentage
1 Taxonomy of Groupware R 30
2 Introducing Groupware into an Organisation A 20
3 Implementing a Workflow System P 50
100

LEARNING OUTCOMES

The Student Will
R1Define groupware and describe its various implementations.
A2Evaluate, for the business environment, the social, economic and cultural impact of introducing groupware into an organisation.
P3Manage the process of investigation and analysis of a system (of a size appropriate to the time frame of the course) and implement an appropriate workflow system using a groupware software product.

CONTENT

1  Taxonomy of Groupware
- Characteristics of groupware
- Categories of groupware:
- Messaging systems
- Group Decision Support Systems
- Co-ordination Systems (workflow)
- imaging
- Time/task management and scheduling
- Multi-user editors
- Knowledge management
> Messaging Groupware Systems
- Overview of technology that supports groupware
- The internet as Groupware
- Messaging systems
> Workflow Systems
- Define a workflow system
- Advantages & disadvantages of business workflow systems as implemented in groupware software
- The importance of awareness and modelling of workflow in business
- Workflow flowcharts
> Group Decision support Systems
- Definition of a GDSS and examples
- Decision making face to face
- Production blocking
- Evaluation apprehension
- Research into the effect of factors affecting outcomes: (distance, number of participants, organisations involved)
- Overview of technology required
- Approaches to decision making (Nominal group technique, Delphi)
- The affect on group dynamics
> Multi-user Editing
- Groupware document imaging systems and document management
- Multi-user editing software (e.g. Lotus Word Pro)
- Time management and scheduling applications
- Critical success factors for introduction: Executive ‘’champion’’, User driven, initial investment, speedy implementation of initial projects.
top
2  Introducing Groupware into an Organisation
> Technical, cultural, social and business perspectives
top
3  Implementing a Workflow System
> Investigate, analyse, design and implement a workflow system.
top
Note
> The course should introduce a groupware product (such as Lotus Notes) as early as possible, and use this product to demonstrate the practical application of the theory.
> The groupware application development should be done as a group project.
   
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