| | |
> | Describe the characteristics of good written business communication |
|
| Explain the importance of grammar, spelling, punctuation, sentence construction and paragraphing for clarity of writing. |
|
> | List characteristics and describe the uses of the following standard business communications: |
| Memorandum |
| E-Mail |
| Letter |
| Minute taking |
| Curriculum Vitae |
| Written instruction |
| Report |
|
> | Prepare acceptable examples of a CV, a report and one other of the above, using current business layouts and practice |
|
> | Outline the different techniques involved in efficient and effective reading |
|
> | Explain different notetaking methods |
|
> | Summarise a passage of business prose |
|
> | Explain the concept of proof-reading and apply the skill to standard business documents |
|
> | Use a library effectively
|