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| Aim of Module | To enable students to develop a knowledge of communication skills appropriate for the workplace |
| Credits | 5 |
| Suggested Time | 50 student learning hours |
| Prescription Expiry Date | Nov 2003 |
| Topics | Highest Skill Level | Suggested Assessment Percentage | |
| 1 Communication Skills | A | 40 | |
| 2 Nonverbal Communication | A | 25 | |
| 3 Verbal Presentation | A | 35 | |
| 100 | |||
| LEARNING OUTCOMES The Student Will | ||
| A | 1 | Understand and apply simple communication process in a variety of situations |
| A | 2 | Understand and apply appropriate nonverbal communication in a variety of situations |
| A | 3 | Address a group on a prepared topic using appropriate verbal and nonverbal presentation skills |
| 1 Communication Skills |
| > | A simple communication process is used to identify interpersonal and intrapersonal communications | |
| > | Basic listening skills, such as hearing, attending, understanding and paraphrasing, are used to effectively comprehend the topic under discussion | |
| > | Correct telephone techniques are used to promote the internal and external image of the organisation | |
| > | Identify simple questioning techniques and how these should be applied in certain situations | |
| > | Practise giving and receiving verbal instructions | |
| 2 Nonverbal Communication |
| > | Discuss the characteristics of nonverbal communication | |
| > | Identify common body signals | |
| > | Discuss how the receiverís and senders reactions may be influenced by the body signals and metalanguage of the other participant in predetermined business situations | |
| 3 Verbal Presentation |
| > | Discuss simple approaches to preparing and making verbal reports | |
| > | Demonstrate the basic concepts of voice projection and modulation and metalanguage by addressing a small group on a prepared topic | |