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| > | Describe the characteristics of good written business communication |
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| Explain the importance of grammar, spelling, punctuation, sentence construction and paragraphing for clarity of writing. |
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> | List characteristics and describe the uses of the following standard business communications: |
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| Memorandum |
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| E-Mail |
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| Letter |
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| Minute taking |
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| Curriculum Vitae |
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| Written instruction |
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| Report |
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> | Prepare acceptable examples of a CV, a report and one other of the above, using current business layouts and practice |
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> | Outline the different techniques involved in efficient and effective reading |
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> | Explain different notetaking methods |
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> | Summarise a passage of business prose |
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> | Explain the concept of proof-reading and apply the skill to standard business documents |
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> | Use a library effectively
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