 |


Prescription:IC320 Interpersonal communication |
Aim of Module | To enable students to develop a knowledge of communication skills appropriate for the workplace
|
Credits | 5
|
Suggested Time | 50 student learning hours
|
Prescription Expiry Date | Nov 2003
|
LEARNING OUTCOMES
The Student Will
| | | | A | 1 | Understand and apply simple communication process in a variety of situations |
|
A | 2 | Understand and apply appropriate nonverbal communication in a variety of situations |
|
A | 3 | Address a group on a prepared topic using appropriate verbal and nonverbal presentation skills |
CONTENT
| | | > | A simple communication process is used to identify interpersonal and intrapersonal communications |
|
> | Basic listening skills, such as hearing, attending, understanding and paraphrasing, are used to effectively comprehend the topic under discussion |
|
> | Correct telephone techniques are used to promote the internal and external image of the organisation |
|
> | Identify simple questioning techniques and how these should be applied in certain situations |
|
> | Practise giving and receiving verbal instructions
| top
| | | > | Discuss the characteristics of nonverbal communication |
|
> | Identify common body signals |
|
> | Discuss how the receiverís and senders reactions may be influenced by the body signals and metalanguage of the other participant in predetermined business situations
| top
| | | > | Discuss simple approaches to preparing and making verbal reports |
|
> | Demonstrate the basic concepts of voice projection and modulation and metalanguage by addressing a small group on a prepared topic
| top
|
|
|