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Prescription:IC320 Interpersonal communication |
| Aim of Module | To enable students to develop a knowledge of communication skills appropriate for the workplace
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| Credits | 5
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| Suggested Time | 50 student learning hours
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| Prescription Expiry Date | Nov 2003
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LEARNING OUTCOMES
The Student Will
| | | | | A | 1 | Understand and apply simple communication process in a variety of situations | |
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A | 2 | Understand and apply appropriate nonverbal communication in a variety of situations | |
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A | 3 | Address a group on a prepared topic using appropriate verbal and nonverbal presentation skills |
CONTENT
| | | | > | A simple communication process is used to identify interpersonal and intrapersonal communications | |
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> | Basic listening skills, such as hearing, attending, understanding and paraphrasing, are used to effectively comprehend the topic under discussion | |
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> | Correct telephone techniques are used to promote the internal and external image of the organisation | |
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> | Identify simple questioning techniques and how these should be applied in certain situations | |
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> | Practise giving and receiving verbal instructions
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| | | | > | Discuss the characteristics of nonverbal communication | |
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> | Identify common body signals | |
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> | Discuss how the receiverís and senders reactions may be influenced by the body signals and metalanguage of the other participant in predetermined business situations
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| | | | > | Discuss simple approaches to preparing and making verbal reports | |
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> | Demonstrate the basic concepts of voice projection and modulation and metalanguage by addressing a small group on a prepared topic
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