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Information and Communications
Technology Qualifications
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| Prescription: IE500 IT Essentials |
| Aim of Module | To provide students with the knowledge and skills required to assemble and configure a computer, install operating systems and other software, and troubleshoot hardware and software problems. Students will also configure a LAN and connect to the Internet
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| Credits | 14
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| Student Learning hours | 140
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| Content Revised | New 2004
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| Prescription Expiry Date | Nov 2007
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| Note | The content of this module is based on Cisco IT Essentials 1 V3.0 course content and will is intended to prepare students for CompTIA's A+ certification examination
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LEARNING OUTCOMES
The Student Will
| | | | | A | 1 | Construct, configure, upgrade and maintain a PC system | | | A | 2 | Install and configure various computer peripheral devices, including printers and modems and multimedia devices | | | A | 3 | Install, configure and maintain a LAN | | | P | 4 | Install, configure, upgrade and maintain Microsoft Windows operating systems and diagnose and resolve problems using MS Windows system tools | | | P | 5 | Diagnose and resolve problems related to PC systems, printers and printing, and LAN connectivity, applying a customer-oriented approach | | | A | 6 | Explain the specialised functions of the network server and the conditions required for ensuring network server security | | | A | 7 | Utilise relevant workplace safety and environmental standards during computer maintenance | | | A | 8 | Provide computer hardware and software support based on a set of standard and systematic diagnostic principles | | |
CONTENT
| | | | > | Constructing, configuring, upgrading and maintaining a PC system includes: | | | - | Understanding and converting between base numbering systems | | | - | Explaining Boolean operations | | | - | The computer case and power supply | | | - | Motherboard installation | | | - | Expansion slots, RAM sockets and RAM | | | - | Floppy drive, hard drive, DVD and CD-ROM | | | - | Video card | | | - | System booting (BIOS/ROM) | | | - | Explaining operating system fundamentals | | | - | Demonstrating the use of DOS commands | | | - | Creating a DOS boot disk | | | - | Managing system memory in the operating system | | |
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| | | | > | Installing and configuring various computer peripheral devices, including printers and modems involves: | | | - | Describing the various printing technologies available | | | - | Connecting an Inkjet printer to the computer | | | - | Managing a print queue | | | - | Adding a modem to enable connection to the Internet | | | - | Connect to the Internet | | | - | Upgrading the video card | | | - | Installing a sound card | | |
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| | | | > | Installing, configuring and maintaining a LAN includes: | | | - | Describing various types of networks and network topologies | | | - | Describing the ISO OSI model and various protocols, including TCP/IP | | | - | Installing and configuring a Network Interface Card (NIC) to work with a Dynamic Host Configuration Protocol (DHCP) server | | | - | Connecting to the Internet | | |
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| | | | > | Installing, configuring, upgrading and maintaining Microsoft Windows operating systems and diagnosing and resolving problems using MS Windows system tools includes: | | | > | Preparation of the Hard Drive using FDISK and FORMAT | | | > | Installing the Windows 9x, Windows 2000 and Windows XP operating systems | | | > | Installing drivers and creating a startup disk | | | > | Demonstrating the use of the Desktop environment and the basic features of Windows | | | > | Creating user accounts, assigning permissions and creating an Emergency Repair Disk (ERD) in Windows 2000 | | | > | Using the Windows XP Start Menu and Windows Explorer | | | > | Using simple file sharing | | | > | Setting up print sharing capabilities | | | > | Demonstrating the use of the Remote Desktop Connection | | | > | Enabling the Internet Connection Firewall | | | > | Using the ScanDisk and Defrag utilities | | | > | Identifying Power-On Self-Test (POST) errors | | | > | Booting into Safe Mode | | | > | Using the Windows 2000 Recovery Console | | | > | Demonstrating the Windows Registry Backup and Recovery | | | > | Editing text and managing files | | |
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| | | | > | Diagnosing and resolving problems related to PC systems, printers and printing, and LAN connectivity applying a customer-oriented approach includes: | | | - | Describing the techniques involved in effectively diagnosing and fixing computer problems | | | - | Using diagnostic software to troubleshoot computer problems and to help prevent potential system failures | | | - | Troubleshooting the various Windows operating systems | | | - | Troubleshooting the NIC using the Ping command | | | - | Troubleshooting printers; e.g. recognising and clearing paper jams and replacing ink cartridges | | | - | Describing various virus types | | | - | Implementing anti-virus protection | | |
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| | | | > | The specialised functions of the network server and the conditions required for ensuring network server security will be explained in terms of: | | | - | The purpose and application of RAID | | | - | Adding hardware; e.g. processors and harddisks | | | - | Upgrading server components | | | - | Basic Disk-to-Dynamic Disk conversion | | | - | Physical security of the server | | | - | Uninterruptible Power Supplies (UPS) | | | - | Environmental requirements; e.g. temperature and humidity | | |
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| | | | > | The application of relevant workplace safety and environmental standards during computer maintenance will include: | | | > | Explaining Electrostatic Discharge (ESD) | | | > | Demonstrating the use of the precautions necessary to avoid ESD | | | > | Explaining and demonstrating safe practices related to the mains power supply | | | > | Keeping the work space clean and tidy | | | > | Environmental requirements; e.g. cleanliness, temperature and humidity and lighting | | | > | Disposal of hazardous material | | | > | Using material safety and data sheets (MSDS) | | |
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| | | | > | The provision of computer hardware and software support based on a set of standard and systematic diagnostic principles will involve: | | | - | Describing various software applications including word-processing, database and spreadsheet programmes | | | - | Describing a set of standard and systematic diagnostic principles | | | - | Explaining the purpose and use of a digital multimeter | | | - | Using a digital multimeter | | | - | Cleaning computer components | | | - | Basic troubleshooting | | |
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| | | | Note | | > | A typical assessment strategy should include: | | | - | practical skills tests | | | - | laboratory exercises | | | - | group activities | | | - | progressive on-line tests (CISCO Web Portal) | | | - | summative (final) on-line test (CISCO Web Portal) | | | - | kinaesthetic activities | | |
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